Trilogy Secured Services, LLC

NASA SEWP VI Overview

Trilogy Secured Services, LLC is a NASA Solutions for Enterprise-Wide Procurement VI (SEWP VI) Contract Holder for Category B and Category C. SEWP VI, pronounced “soup,” is a multiple-award Government-Wide Acquisition Contract (GWAC) supporting federal acquisition of Information Technology, Communication, and Audio-Visual solutions and services.

NASA SEWP serves federal agencies and their approved contractors through online acquisition tools, competitive quote-request processes, and customer support provided by the SEWP Program Management Office.

Contract Information

Socioeconomic certifications: SBA-certified Women-Owned Small Business, Economically Disadvantaged Women-Owned Small Business, and Small Disadvantaged Business.

Fair Opportunity and Requests for Quotes

Ordering activities must provide applicable SEWP VI Contract Holders a fair opportunity to be considered at the individual-order level in accordance with FAR 16.505(b), including use of the NASA SEWP quote-request tools as appropriate. The issuing procurement office must maintain its order-selection documentation; that documentation is not submitted with the order.

• Trilogy will market, offer, and quote only solutions available on its applicable SEWP VI contract and in the SEWP database of record.
• For a Request for Information used for market research, an item not yet on Trilogy’s contract may be identified only when it is clearly marked as not currently available and Trilogy submits the applicable technology-refresh request.
• For a Request for Quote or Market Research Request, Trilogy may respond only with items available on its applicable contract, at prices no greater than those in the SEWP database of record when the quote is issued.
• If Trilogy cannot fully satisfy a formal RFQ, Trilogy will submit a No Bid unless the request expressly permits partial quotes.
• Each Trilogy quote will state its validity period, and Trilogy will honor an order submitted within that period.
• Responses submitted through the NASA SEWP online quoting system will follow the Contract Holder User Manual (CHUM).

How to Order

Federal customers should use NASA SEWP’s approved ordering process and online tools to conduct market research, request quotes, document Fair Opportunity, and place orders.

1. Define the agency’s technical, operational, and mission requirements.
2. Determine whether the requirement aligns to Trilogy’s Category B or Category C contract.
3. Submit the request through the NASA SEWP online Quote Request Tool and provide fair opportunity to the applicable Contract Holders.
4. Evaluate compliant quotations and make the agency’s best-value selection.
5. Issue the order against Trilogy’s applicable SEWP VI contract and submit it through the NASA SEWP Program Management Office for validation and processing.

For pre-RFQ capability discussions, scope alignment, or quote assistance concerning hardware, software, or services, contact Derek Radoski using the information in the Program Support section below.

Trilogy SEWP VI Ordering Guide

Download or print Trilogy’s SEWP VI Ordering Guide. The PDF includes the SEWP overview, Fair Opportunity requirements, Trilogy contact information, Trilogy’s awarded scope, and the ordering process.

Download Trilogy’s SEWP VI Ordering Guide

Program Support and Post-Delivery Assistance

Installation, Warranty, and Technical/Software Support Procedure

Installation obligations, acceptance criteria, basic or extended warranty coverage, technical support, software support, and other post-delivery services are governed by the applicable order, Trilogy quotation, and manufacturer or service-provider terms. The quotation or order documentation should identify the applicable coverage, duration, exclusions, and support path.

1. Contact Rommel Escobar and provide the SEWP order number, agency point of contact, affected product or service, serial or asset number when applicable, delivery or installation location, and a description of the issue.
2. Trilogy will evaluate the order and applicable warranty or support terms, coordinate with the manufacturer, distributor, subcontractor, or service team as appropriate, and advise the customer of the support path.
3. Trilogy will track the issue through disposition and communicate status to the designated customer point of contact.

Problem Order and Escalation Procedure

For an incorrect, damaged, delayed, incomplete, nonconforming, or otherwise problematic order, contact Rommel Escobar with the order number, affected line item, relevant dates, supporting documentation, and requested resolution. Trilogy will validate the issue, coordinate corrective action with the appropriate fulfillment or service party, engage the NASA SEWP PMO when required, provide status updates, and document closure with the customer.

Section 508 Accessibility

Trilogy Secured Services, LLC is committed to providing accessible electronic and information technology. This page is designed to support keyboard navigation, descriptive alternative text, visible focus indicators, sufficient color contrast, responsive text, semantic headings, and meaningful link labels. Users who experience an accessibility barrier may contact the Contract Holder Program Manager for assistance or an alternative format.

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